Support
Questions, ideas or something not working? Email us and we will get back to you.
Common answers
Bring back my Season Pass
On the home screen, tap the gear, then Restore Purchases. It is also at the bottom of the Season screen. Make sure you are signed in with the Apple Account that bought it.
My purchase says "Waiting for approval"
That means Ask to Buy is on, and a family organizer needs to approve it. The Pass turns on by itself once it is approved. If the request was declined, tap Check again on the Season screen to bring the buy button back.
Ask for a refund
Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
The leaderboard is empty or asks me to sign in
The leaderboard uses Apple's Game Center. On your iPhone, open Settings, then Game Center, and sign in. Then open the Leaderboard in the game again.
How does my score work?
Your score is the most lives you have kept on a win with each race this season, added up. Five races with 25 lives each makes a perfect 125. Endless mode has its own leaderboard for the highest wave reached.
Move my progress to a new iPhone
If your old iPhone was signed in to iCloud, your progress is already saved there. Sign in to the same Apple Account on the new iPhone or iPad, install Mazeheart TD, and your XP, races, rewards and best scores come back by themselves (give it a minute on first launch). Then tap Restore Purchases to bring back your Season Pass. A run you left partway stays on the old phone. You can check it on the home screen: tap the gear and look for Progress saved to iCloud.
Learn to play again
On the home screen, tap the gear, then How to play to replay the guided first game.
Report a bug
Email support@mazehearttd.com with your iPhone model, your iOS version, the race you were playing and the wave it happened on. A screenshot or screen recording helps a lot.